Return Policy
🛍️ Shop with Confidence at NEOCA
At NEOCA, we are committed to delivering high-performance pickleball paddles you can trust.
To ensure a smooth shopping experience, we offer:
✔ 30-Day Easy Returns
✔ Responsive Customer Support
If you're not completely satisfied with your purchase, we're here to help.
🔄 1. Returns & Exchanges Eligibility
You may request a return or exchange within 30 days of receiving your order.
Eligible Conditions:
- Item must be unused, undamaged, and in original condition
- All original packaging, tags, and accessories must be included
- Valid proof of purchase (order number or receipt) is required
Return Shipping:
- Return shipping costs are the responsibility of the customer
- We recommend using a trackable shipping method, as we are not responsible for lost returns
📦 2. What We Accept
We accept returns or exchanges under the following circumstances:
- Manufacturing defects
- Wrong item received
🚫 3. Non-Returnable Items
We are unable to accept returns or exchanges for:
- Items showing signs of use (court marks, scratches, grip wear, etc.)
- Products not in original packaging or missing components
- Customized or personalized products
- Damage caused by misuse, impact, or improper handling
🔁 4. Return Process
To initiate a return or exchange:
Step 1:
Contact us at info@vnicepower.com with:
- Your order number
- Reason for return/exchange
- Photos or videos
Step 2:
Our team will provide:
- Return Merchandise Authorization (RMA) number
- Detailed return instructions
Step 3:
Ship the item within 7 days after receiving RMA approval
👉 Please wait for RMA confirmation before returning your item to ensure smooth processing.
💰 5. Refunds & Exchanges
Once your return is received and inspected:
- Approved refunds will be processed within 5–10 business days
- Funds may take additional time depending on your bank or payment provider
Notes:
- Original shipping fees are non-refundable
- Exchanges will be shipped after the returned item is received and approved
🛠️ 6. Product Quality Support
We stand behind the quality of our products. If you experience any issues with your paddle, please contact us and our team will assist you with a suitable solution.
🌍 7. International Returns
For international orders:
- Customers are responsible for return shipping costs
- Customs duties and taxes are non-refundable
💬 8. Contact Us
If you have any questions, feel free to contact us:
We’re here to help and ensure you have the best experience with NEOCA.
📌 Policy Updates
This policy may be updated from time to time. The version in effect at the time of your purchase will apply.