🛍️ Shop with Confidence at NEOCA

At NEOCA, we are committed to delivering high-performance pickleball paddles you can trust.

To ensure a smooth shopping experience, we offer:

✔ 30-Day Easy Returns
✔ Responsive Customer Support

If you're not completely satisfied with your purchase, we're here to help.

🔄 1. Returns & Exchanges Eligibility

You may request a return or exchange within 30 days of receiving your order.

Eligible Conditions:

• Item must be unused, undamaged, and in original condition
• All original packaging, tags, and accessories must be included
• Valid proof of purchase (order number or receipt) is required

Return Shipping:

• Return shipping costs are the responsibility of the customer
• We recommend using a trackable shipping method, as we are not responsible for lost returns

📦 2. What We Accept

We accept returns or exchanges under the following circumstances:

• Manufacturing defects
• Wrong item received

🚫 3. Non-Returnable Items

We are unable to accept returns or exchanges for:

• Items showing signs of use (court marks, scratches, grip wear, etc.)
• Products not in original packaging or missing components
• Customized or personalized products
• Damage caused by misuse, impact, or improper handling

🔁 4. Return Process

To initiate a return or exchange:

Step 1:

Contact us at info@vnicepower.com with:

• Your order number
• Reason for return/exchange
• Photos or videos 

Step 2:

Our team will provide:

• Return Merchandise Authorization (RMA) number
• Detailed return instructions

Step 3:

Ship the item within 7 days after receiving RMA approval

👉 Please wait for RMA confirmation before returning your item to ensure smooth processing.

💰 5. Refunds & Exchanges

Once your return is received and inspected:

• Approved refunds will be processed within 5–10 business days
• Funds may take additional time depending on your bank or payment provider

Notes:

• Original shipping fees are non-refundable
• Exchanges will be shipped after the returned item is received and approved

🛠️ 6. Product Quality Support

We stand behind the quality of our products. If you experience any issues with your paddle, please contact us and our team will assist you with a suitable solution.

🌍 7. International Returns

For international orders:

• Customers are responsible for return shipping costs
• Customs duties and taxes are non-refundable

💬 8. Contact Us

If you have any questions, feel free to contact us:

📧 info@vnicepower.com

We’re here to help and ensure you have the best experience with NEOCA.

📌 Policy Updates

This policy may be updated from time to time. The version in effect at the time of your purchase will apply.